Contractors must have a clear scoreboard and keep everyone focused on the most important objectives (https://dbmgt.co/2KcdM2m) that will improve their score. MUST DO’s Delight Your Customers: You can formally measure this through a formal system like NPS (Net Promoter System - https://dbmgt.co/2jisCEN) or just by measuring your repeat business. Make a Profit: Contracting is high-risk and must produce a good return. The changes coming up in the industry will demand major investments just to remain competitive. The capital for these comes from profitability. Generate Cash: Contracting is risky enough without providing financing for the project. https://dbmgt.co/2kQklIZ SUPPORTING METRICS Sustainable Growth: If you aren’t growing you won’t attract or retain the best talent. If you are growing too fast or sporadically it will impact some or all of your other metrics. Safety: A truly great safety record can only be achieved with the right culture (https://dbmgt.co/2liSfWR) and that positively impacts every other metric. Success at All Levels: Do you have a consistent pipeline of talent being recruiting and developed at all levels to support sustainable growth? Align Your Team & Improve Your Scoreboard: https://dbmgt.co/contact
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